USER AGREEMENT (SaaS TERMS OF SERVICE)

1. Parties

This User Agreement is entered into electronically between Informax Assist Bilisim Teknolojileri AS and the user accessing or using the service.

2. Description of the Service

The company provides a software-as-a-service (SaaS) platform accessible over the internet.

As part of the service, the user may:

• access the software platform;
• perform data-related operations; and
• use the functions and features made available within the service.

3. Excel Compatibility and User Environment

Db To Excel operates as a web-based Office Add-in for Microsoft Excel. Use of the service depends on the user's Excel version, Microsoft account, license, internet connection, and organizational settings supporting Microsoft Office Add-ins and Excel web add-ins.

The service may be used with Microsoft 365 Excel, Excel on the web, and suitable Windows or Mac Excel versions supported by Microsoft; however, compatibility is not guaranteed for all Excel versions, devices, license types, or organizational configurations.

The user is responsible for testing during the free trial period whether the service works in the user's own Excel environment. Subject to mandatory provisions of applicable law, incompatibilities arising from the user's own technical environment do not, by themselves, create a right to a refund.

4. Account Registration

The user must create an account in order to use the service.

The user agrees to:

• provide accurate and current information;
• maintain the confidentiality and security of account credentials; and
• not share username or password information with unauthorized third parties.

5. Subscription Plans

The service may be offered under the following subscription plans:

• Monthly subscription
• Yearly subscription

The billing cycle is calendar-based and is determined monthly or yearly according to the subscription plan selected by the user.

The subscription term begins when payment is successfully completed and the subscription record is created or activated in the user's account. The start and end dates of the subscription period are determined according to the subscription records defined for the user's account in the system.

The user agrees to pay the fees specified for the selected plan.

If the service is acquired through Microsoft Marketplace, this User Agreement also serves as the End User License Agreement (EULA) for the applicable offer, together with any Microsoft Marketplace purchase or order terms that apply.

6. Payment Terms

Payments may be processed through credit cards, payment service providers, or electronic payment systems.

The service may not be started, renewed, or activated for the relevant subscription period unless payment is received or successfully verified.

Subject to mandatory provisions of applicable law and any mandatory rules that may apply to purchases made through a payment provider or Microsoft Marketplace, paid subscription fees are non-refundable in the event of cancellation, non-use, or withdrawal from the subscription.

7. Renewal and Cancellation

Subscriptions do not renew automatically unless expressly stated by the Company. The user may renew the subscription before or after the subscription term expires by completing the payment or renewal process for an eligible plan.

The start and end dates of the renewed subscription period are determined according to the subscription records created or updated for the user's account in the system.

The user may cancel the subscription. Unless expressly stated otherwise, cancellation does not create a refund right for the current paid subscription period; the user's right to use the service continues until the end of the current period. The Company's rights to suspend or terminate the service in cases of breach of contract, unlawful use, security risk, or failure to fulfill payment obligations are reserved.

8. Acceptable Use

The user shall not:

• reverse engineer, decompile, or attempt to derive source code from the software;
• misuse or interfere with the system;
• perform actions that may damage, disable, or impair the service;
• use the service for unlawful purposes; or
• infringe the rights of any third party.

9. Service Interruptions

The company may suspend or limit access to the service temporarily in cases such as:

• scheduled maintenance;
• security measures;
• technical failures; or
• infrastructure-related issues.

Where reasonably practicable, users will be informed within an appropriate time.

10. Intellectual Property

The software, design, branding, and all related content are owned by Informax Assist Bilisim Teknolojileri AS

No ownership rights are transferred to the user. The user receives only a limited, revocable, non-exclusive right to use the service in accordance with this agreement.

11. Limitation of Liability

To the maximum extent permitted by applicable law, the company shall not be liable for:

• indirect, incidental, consequential, special, or punitive damages;
• loss of data; or
• loss of revenue, profits, business opportunities, or commercial value.

12. Suspension and Termination

The Company may temporarily suspend, restrict, or terminate the user's account or access to the service in the following cases:

• Breach of this agreement
• Unlawful or unauthorized use of the service
• Failure to fulfill payment obligations
• A risk to account security, system security, or the security of third parties
• Suspected suspicious login, misuse, unusual activity, or unauthorized access

Suspensions made for security reasons may be applied temporarily to assess the risk and complete the necessary checks.

13. Service and Legal Communications

To the extent permitted by applicable law, the company may contact the user by email or other available communication channels regarding account-related matters, security, service continuity, technical issues, billing, legal obligations, or other important notices related to the service.

Such communications may be sent independently of marketing or newsletter preferences where they are necessary for the performance of the service, account security, or compliance with legal obligations.

14. Governing Law and Jurisdiction

This agreement is governed by the laws of the Republic of Türkiye.

Unless otherwise required by mandatory applicable law, disputes arising out of or relating to this agreement shall be subject to the jurisdiction of the Istanbul Courts and Enforcement Offices.